imageQUEST
  • Service
  • Kansas City, KS, USA
  • Hourly
  • Full Time

Are you known for your professionalism, pleasant demeanor, and customer service?

Do you enjoy interacting with customers face to face?

Do you enjoy troubleshooting and fixing things?

Are you eager to learn and develop your technical skills?

Are you looking to start a "hands on" career?

 

If so, ImageQUEST, a Xerox Company, may have an exciting CAREER for you!

As a Field Service Technician, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining networked office equipment in a designated territory. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc... Our service team is what keeps the customers coming back for more!

 

Service positions are staffed by friendly, energetic and innovative self-starters, who are eager to learn and grow with us. If you feel like you have nothing to learn than this is not the opportunity for you!

 

Here is what you will be doing....

  • Repairs & performs preventative maintenance on hardware (black / white or color digital copiers).
  • Follows proper troubleshooting skills and procedures.
  • Utilizes systems in place for service call tickets, parts usage and transfer of inventory.
  • Follows all procedures including specific parts replacement and maintenance procedures.
  • Effectively maintain and inventory all parts and support equipment.
  • Utilizes websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.
  • Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
  • Provides customer with clear, concise information regarding the status of their equipment.
  • Completes paperwork and reporting of calls and attendance in a timely basis.
  • Services assigned territory and updates team members on activity as needed.

 

 Benefits and Perks

  • Competitive pay 
  • Ongoing training and opportunities for developing skills
  • A full benefits package including medical, dental, vision and life insurance
  • 401(k) with company match
  • Paid holidays, vacation, and sick time
  • Plus much more! (We will tell you about all of our amazing benefits in person)

Qualifications

  • Associates Degree in Electronics and/or
  • At least three to five years industry experience, preferably with Xerox, Toshiba or Konica; industry certifications preferred
  • Basic mechanical aptitude and demonstrated skills strongly preferred
  • Ability to work under stress; prioritize and perform a variety of concurrent tasks with minimal direction
  • Excellent customer service 
  • Must have a valid driver's license with no points 
  • Exceptional troubleshooting skills handling digital copiers
  • Strong relationship management skills with external and internal customers is required
imageQUEST
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